Manage at high level of quality and availability IP and Broadband activity and equipments of Telkom Kenya.

Coordinate the activity of IP and Broadband through the 4 teams : Kenstream, IP/MPLS, Jambonet and Broadband

1. Responsibilities/Execution activities (it will be completed for all functions)

1.1 Operational (including Planification):

Supervise and coordinates all the 3 teams activities

· Jambonet and all our major Internet customers. Provide all the support to Business Account Manager and the development of all new products

· Kenstream and all major customers on leased lines offer. Make sure customers are provisioned on time and are billed accordingly

· Broadband and the follow up of our broadband offers. Develop the proactive approach to customers’ issues.

· IP/MPLS and all our corporate customers. Follow the quality and do a real managed service for our customers

1.2 Realization of Reports:

• Issue regular report on all the activities
• Compile activity reports
• Follow and report on IP and Broadband KPI
• Report quarterly on team performance

Responsibilities/Managerial activities (it will be completed only for managerial functions)

2.1. Team Coordination (e.g. to establish objectives, to monitor the activity, follow-up KPI’s, to follow-up dead-lines)

· Weekly coordination meeting of the team

· Corporate customers meeting coordination with Business Market

· End to End follow up of customers with Managed Services/SLA team

2.2 Development direct subordinates: (e.g. coaching, mentoring, induction, delegation of tasks and authority, job rotation, career path, to organize the participation of subordinates to trainings, workshops..)

· Improve Managed service organization and human resources allocation

· Take care of the coordination of team members

2.3 Strategy elaboration (including Planning and Procedures/Policies): (e.g. at the company level, department or sub department)

· Supervise a orientate all architecture evolution with NADI

· Help optimizing Operation and Maintenance resources management

2.4 Job description Review:

• To realize the job descriptions for all new jobs that will appear in his/her team
• To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team

Define the need for new staff and job description attached for the validation of the Manager Managed Services

2.5 Financial Responsibilities: budget review, reporting

Professional Skills:

(e.g. Leadership, problem solving, initiative, results orientation....)

• Solution oriented
• Management skills
• Good communication and written skills.
• Precise, detailed and accurate presenter.
• Project management and coordination
• Good knowledge in Project management.
• Flexibility - high level
• Working together - High level
• Problem solving - high level
• Time committed – high level
• Thorough follow up of issues.
• Able to inspire all the team and have the

Application to: Visit our career pages at www.orange-tkl.co.ke, create an account and upload your CV. An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

The deadline for application is 13^th July, 2012.

If you do not hear from Human Resources by 20^th July, 2012, kindly consider your application unsuccessful.