Once your line is activated, you are automatically enrolled onto the Ziada program.
Eligibility: Only applicable to Telkom Mobile Prepaid customer
Enrollment: All activated lines are automatically enrolled to Ziada
Earning Mechanism: One Ziada point is earned for every Kshs 1 spent on calls, SMS & data.
Non-Merchandise Redemption: Ziada Points can be redeemed for Holla bundles, Data bundles and Airtime. This can be used across networks.
Merchandise Redemption: Device redemption is available at Telkom Shops countrywide
What is Ziada Program?
This is a loyalty program for Telkom Prepaid, where customers are rewarded for using Telkom services.
How do I subscribe to Ziada Points?
You are automatically enrolled to Ziada points once you register your line.
How do I earn Ziada Points?
You earn one Ziada point for every Kshs 1 spent on calls, SMS, and data
How do I check my Ziada Points balance?
Check the points balance by dialing *131# .
Can I use the airtime redeemed across networks
Yes, airtime redeemed can be used across networks for calls, SMS and data.
Where can I redeem a device?
You can redeem your points for a device at any of our Telkom shops country wide
Can I use Ziada Points and Top up with cash to redeem a device?
Devices are only redeemable using Ziada points.
Can I earn points as a postpaid customer?
No, postpaid services do not earn Ziada Points
Can I transfer Ziada Points to my friends?
No, Ziada Points are not transferable