Made up of authorised people and businesses across the country.


They include:

  • Telkom retail shops

  • Supermarkets

  • Partner banks 

  • Fuel service stations 


Roles of a T–kash Agent

Agent attributes and responsibilities.


  • Registering customers for T-kash service.
  • Facilitate cash deposits for T-kash registered customers.

  • Process cash withdrawals for both T-kash registered and non-registered customers.

  • Educate customers on compliance and how to use the service.

  • Sell Telkom SIM cards, and register and sign up new subscribers on to T-kash.

  • Act as a point of resolving minor customer issues.


Be an Agent


Start your entrepreneurial journey and reap the benefits of being a T-kash Agent. To be successful you MUST meet the following:


Business Requirements


  • Certificate of incorporation for limited companies, certificate of registration for Sole Proprietor, and a Partnership deed for Partners.

  • Bank statements for the last 6 months.

  • Business should have been in operation for at least 6 months.

  • Agent should have at least 3 shops that are ready to offer  T-kash services.

  • Minimum float of at least KShs.100, 000 for the *Agency Head Office.

  • Minimum purchase of 100 lines.


Agent Staff

The minimum qualification of Agent Assistants should be a KCSE certificate.

Technical requirements


  • Head office computer.

  • A printer for printing reports.

  • Internet connectivity of acceptable speeds to Telkom Kenya.

  • At least 1 staff to handle head office operations.

  • Official line and email.

  • Any other equipment necessary to conduct the business like; desks, chairs, stationery, pens and a pay point.

Premises and their maintenance


Agents must adhere to Telkom Kenya branding and merchandising standards. (Minimum requirements to be communicated to the Agents in advance).

Exceptional Requirements

Stand-alone Agents
Includes banks, hospitals, supermarkets, hotels, buildings and exchange bureaus.


  • Minimum float holding of KShs. 200,000 in the head office.

  • Minimum of 1 outlet.

Special category


  • Temporary Agents for special purposes - to be approved from time to time.

  • Unique operations (Hospitals).

  • Remote locations.

Mandatory Documentation

The original copies MUST be presented for verification at the time of handing in the application.

Requirements for Telkom Kenya partners

  • Completed T-kash Agent application forms.

  • Certificate of Incorporation or Certificate of Registration.

  • A Valid CR12 Form, or an equivalent document showing the list of directors (3 months valid).

  • Copies of IDs for the Administration Officers and Agent assistants as indicated in the application forms.

Requirements for Non-Telkom Kenya partners

  • Certificate of Incorporation or equivalent.

  • Form CR12 or an equivalent form, should be valid for the last 3 months.

  • Copies of IDs and passport photos of Directors or persons playing an equivalent role.

  • Copy of VAT and/or PIN Certificate where applicable.

  • Copy of Memorandum and Articles of Association.

  • A brief profile of the company.

  • A list of the outlets.

  • Copies of IDs of the Office Administrators and Agent assistants, as appearing in application forms.

  • Completed T-kash Agent application forms.

  • Business Permits for each of the outlets.

  • Proof of a minimum of six (6) months company bank statements.

  • Completed Board Resolution or Personal Declaration forms by the Directors or persons in equivalent roles.

  • Certificate of Good Conduct for the Directors. 

Requirements for Stand-Alone Agents

As outlined in the requirements for Non-Telkom Kenya partners, bank statements are not necessary for financial institutions.


  • Certificate of Registration.

  • Form CR14/Annual Returns to the Commission of Co-operatives.

  • By-laws.

  • The SACCO's PIN Certificate.

  • Brief profile of SACCO.

  • List of branches.

  • Copies of passport photos of Executive Committee Members.

  • Copies of IDs of the Office Administrators and Primary Assistants as indicated in the application forms.

  • Completed T-kash Agent Application forms.

  • Business permits of the Head Office and each of the outlets.

  • Completed Personal Declaration forms of Executive Committee Members.

  • Certificate of Good Conduct of Executive Committee Members.

  • Introduction letter from Registrar of Cooperatives, District/Provincial Registrar, with the names of the Executive Officer, valid for the last 3 months.

  • Duly filled T-kash contract.

Sub-Agency requirements

Mandatory Documentations

  • Valid Business Permit.

  • Copies of IDs of Owner/s and/or Administrator/s.

  • Passport photos of Director/s and Administrator/s.

Float Requirements
Minimum float of KShs. 50,000 and maintain a minimum balance of KShs. 20,000.

Permanent structure.

Staff should have a minimum of KCSE certification.




For any queries, contact us on  mfsagentsupport@telkom.co.ke


Check our FAQ's


T-kash Terms and Conditions


WHAT IS T-kash?

T-kash is a mobile money service offered by Telkom that offers a wide range of cross functional solutions both for consumer and enterprise markets.


You can register for T-kash services at any authorized Agent across the country without any charges.